LAP is responsible for ensuring the highest quality standards in the services it provides. These standards are tailored to meet the needs of LAP's main clients (airlines, franchises, and passengers). The latter are monitored on a half-yearly basis through satisfaction surveys conducted by specialized firms. For passengers, boarding and deboarding times are measured to meet targets and improve processes. The results of these studies are sent to government agencies and firms operating at the airport to take action and improve results.
ISO 9001 Certificate
Occupational Safety and Health
LAP ensures compliance with occupational safety and health conditions in all airport areas through inspections, occupational monitoring, and other activities. LAP has also established a Committee on Safety and Health at Work (COSSO) with a mandate to provide advice and supervise compliance with the relevant legal framework and standards, promote labor wellbeing, and support the development of LAP's occupational safety and health policies.
OHSAS 18001 Certificate
Social and Environmental Responsibility
In line with its strategic pillars, LAP is working to systematize its Social Responsibility Strategy and mainstream it across the company. LAP uses ISO 2600 (the international standard in this field) to lay the foundation, together with its main stakeholders, for the social responsibility implications of its future projects.
LAP has introduced as regular practice the calculation, on an annual basis, of its carbon footprint; and seeks to reduce it by implementing environmental initiatives led by its "Ecomission" team. This is consistent with LAP's Social-Environmental Responsibility and Financial Sustainability Principles.
Furthermore, LAP pioneers the practice of preparing a Sustainability Report, in line with the international standard established by the Global Reporting Initiative (GRI) and its G4 methodological guidelines. This initiative includes adopting GRI's Materiality Disclosures Services, a seal of approval for LAP's appropriate identification of its main management issues.
Additionally, in an effort to fulfill its Social-Environmental Responsibility Principle, LAP provides assistance to three NGOs: Aldeas Infantiles SOS, Kantaya, and Sembrando Juntos. In particular, LAP prioritizes campaigns involving both components; e.g., LAP's Tetra Pak recycling event and the donation of polyaluminum roofing materials made from Tetra Pack recycled products.
Reflecting LAP's environmental priorities, since 2004 the company holds an ISO 14001 certification. Moreover, in compliance with the commitments resulting from JChIA's Environmental Impact Assessment and the legal framework in place, LAP carries out continued monitoring operations for water, air, and noise pollution. Minimizing the environmental impact from its operations is one of LAP's top priorities.
ISO 14001 Certificate
LAP Carbon Footprint 2014
Here you can download our Sustainability Report 2015