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Let's travel safely
Check the new protocols and prevention measures on COVID-19 to guarantee a safe experience of our passengers and collaborators.


Find out about this new way to travel. here.

Departure protocol

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Entering the terminal​

  • Only passengers traveling must attend the airport, except minors and those who require special assistance.
  • The passengers entrance to the airport is by the pedestrian access of domestic flights or by the vehicular access through the freeway.
  • Wear your face mask and face shield during your stay at the airport.
  • All passengers must show their identity document, boarding pass or flight reservation (printed or electronic) to enter the airport.
  • Only people who require special assistance may use luggage cars in order to reduce risks of infection.
  • Access to the terminal will be only through doors 7 and 9.
  • The temperature of each passenger will be measured at the terminal entrance. Passengers with a temperature equal to or higher than 38°C will not be admitted.
  • Passengers must disinfect their footwear at the footbaths before entering the terminal.
  • In case of queues, social distancing must be respected through the implemented signs.

Check-in

  • Electronic check-in must be done before attending the airport. Only if check-in special assistance is needed, passengers should go to the airline counter.
  • Luggage shall be manipulated only by the passenger at all times.

Security checkpoints

  • Before the security checkpoints, the passenger must place the boarding pass through the scanner machine.Airport security personnel are provided with the necessary protective equipments: masks, faceshields, gloves, and jumpsuits, according to the inspection activities they perform.
  • Passengers must respect social distancing according to the floor signs.
  • The inspection will be carry out respecting the distance between the passenger and the security officer.
  • The security officers and guides will instruct the passenger to comply with the placement of their belongings prior the inspection.
  • If you are carrying a backpack, or hand luggage, you should not use trays, you can put them in the X-ray machine. The use of trays is only for items outside of your luggage, such as jackets, watches, bracelets, cell phones, etc.
  • It will not be necessary to remove shoes.

At the boarding lounge

  • Passengers should respect the signs placed in the boarding lounge(seats and/or queues).
  • Passengers will be responsible for taking their boarding passes through the scanner machine.
  • When boarding, the passenger must follow the security protocols provided by the airline.
  • The boarding lounges will be disinfected after each flight.​​​​
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