Which are the requirements to file a claim?
Claims in writing
The user must address the claim to the General Management and submit it through any of the channels made available by LAP. The claim must briefly, clearly and accurately state its purpose and the events and arguments supporting it and include the following information:
- Full name, address (physical or e-mail) and identity document (type and number of document) of the user filing the claim;
- Identification details of the legal representative, the attorney-in-fact and the attorney, if any.
- Identification and details of the claim (description of what is requested) and basis of the claim;
- Evidence supporting the claim: This is an optional requirement for the user. Therefore, failing to submit evidence will not result in the refusal to admit and/or the determination of lack validity of the claim, unless the evidence is substantial to assess the claim.
- Place, signature or fingerprint of the user filing the claim or of his/her representative and date of the claim;
- Simple copy of the document evidencing such representation. In case this requirement is not met, the claim will be automatically deemed not filed.
In any case, the user must meet the requirements detailed in section 10.1 of these Regulations. Likewise, if applicable, the user must attach a simple copy of his/her claim for LAP to acknowledge receipt of the claim by sealing it and returning it to the user, indicating the day and time the claim was filed and the name of LAP’s representative who received it.
Claims by telephone
The user must call the telephone number published by LAP in its web page to explain briefly, clearly and accurately the purpose of the claim and the events and arguments supporting it, taking the following into consideration:
- In case the user acts on behalf of a third party, he/she must expressly state it and deliver to LAP a simple copy of the document evidencing said representation within two (2) days from filing the claim.
- In case the claim is supported by one or more pieces of evidence, they must be submitted before LAP within that same term.
In both cases, if the documents mentioned above are not filed, the claim will be automatically deemed not filed