Despite infrastructure limitations at Jorge Chávez airport, in the last few years LAP has executed various projects with the objective to keep optimizing the attention and users experience at the terminal. Thanks to it, and after 4 years, Jorge Chávez International Airport is recognized by international passengers as the best airport of South America 2019, in the last edition of the World Airport Awards.
In these 4 years, LAP has worked in conjunction with the airport community to achieve a quality service to its passengers and users. Because of this work, we can highlight 12 new Immigration e-gates, which improved transit of passengers in the terminal. Also, working with the PNP (Peru's National Police) to carry out the increase of police deployment along the terminal to guarantee security at the Jorge Chávez.
On the other side, a VIP National Lounge was inaugurated, which is a twice as big as the older one. Also, currently the Domestic Arrivals area is going under remodeling. The project consists in the expansion of the Baggage Claim area, adding 2 new carousels, with a total of 6 carousels. Additionally, new services were implemented like the incorporation of a bus service for passengers (Airport Express Lima), the entry of restaurants such as La Nacional, T.G.I Fridays -both of them in the International Departures area; while in the Domestic Departures area Starbucks, 365 Deli, Tanta and Hudson were added. Finally, La Lucha Sanguchería, Haytu, KFC, Listo and Be Smart were incorporated in the public area of the terminal
"We are grateful with this award because it's not only a LAP achievement, but an achievement of all the airport community who worked with us to improve the operations and services to provide a better users experience. This recognition motivates us to keep on working and continue our way to a New Jorge Chávez", pointed out Juan José Salmón, CEO of Lima Airport Partners.
The World Airport Awards are the most prestigious awards in the Airport Industry, where users and passengers evaluate the services at airports and the products they offer. The JCIA reached the first place, while Quito and Bogotá reached the 2nd and 3rd place respectively.